Stratihost Official Privacy Policy
1. Overview
Stratihost (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and safeguard the personal information you provide on our websites (including but not limited to any related websites), and through or in connection with our mobile apps or other software- and Internet-enabled programs and services sponsored by Stratihost (the “Sites”) as well as information collected when you otherwise communicate or interact with us. The obligations and responsibilities set out in this Policy are in addition to any other applicable policies or agreements you may have entered into with us, as well as any applicable laws and/or regulations. We use personal information only as outlined in this Policy.
In general, we will use the personal information we collect from you only for the purposes described in this Privacy Policy, or for purposes disclosed to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you if and where permitted by applicable data protection laws.
2. General Statement
Stratihost is dedicated to using Voice over Internet Protocol (VoIP) and related technologies to improve the telecommunications industry and the lives of individuals throughout the world. Our goal is to deliver carrier-grade communications services to all our clients at a reasonable price and to make available the benefits that VoIP offers as broadly as possible. In order to achieve this goal, a strong Privacy Policy is necessary.
3. Data Processor
Stratihost provides a technology platform for hosted or “cloud” unified communications as a service (UCaaS). These products act as a conduit for data transmitted by third parties and subscribers. We process personal information that is controlled by or originated from other companies, such as our clients or business partners, and also process personal information in the course of providing support for our communications products.
We protect personal information, comply with laws regulating the processing of personal information, and process it only as authorized by the data controller or the data subject. We rely on the guidance and direction of our clients (who act as the data controllers) to determine the purposes of processing personal information. In some cases, Stratihost may collect and process personal information for our own business purposes and will comply with the applicable privacy laws concerning this processing.
Although Stratihost processes data while providing a technology platform, we do not own, control, or direct the use of any personal information stored or processed by a client or subscriber. We only process such personal information to provide and invoice for purchased and/or subscribed products and services.
4. Information Collection
4.1 Information Collected Automatically
Each time you visit our Sites, we may automatically collect certain types of information, for example:
]Technical Information**: We may record your internet service provider’s address, your internet protocol (IP) address, your media access control (MAC) address, your operating system, the web page from which you came, your web browser software, the type of handheld or mobile device used to link to the webpage, and your browser’s language and time zone settings.
– Activity Log: We may collect a record of your activity or your “clickstream” while visiting the Sites.
– Cookies: We may use “cookies” of different types to recognize your computer. A cookie is a small text file that a website, online application, or email may save to your browser and/or your computer’s hard drive for subsequent visits.
– Web Beacons / Pixel Tags: We may use web beacons, match scripts, pixel tags, or similar technologies to understand if a particular webpage was visited, an email opened, or if links were clicked. In some instances, these technologies may allow us to match activities with particular users.
– Geo-Location: Our mobile applications may collect geo-location information, including from the GPS function of your mobile device. You can opt out of sharing geo-location information by changing your mobile device settings, but note this may disable some features of our mobile apps.
– Information Entered or Shared: We may collect information you enter or share on our Sites, apps, solicitations, or promotions. This .
4.2 Information Collected When Acting as a Data Processor
In some cases, Stratihost may act solely as a data processor for indirect end-user personal information (for example, when our clients act as the data controller). We will process and protect this information exclusively according to the data controller’s instructions.
Images can optionally be attached to chat or messages. Should a user choose to send an image, images are transmitted securely and may be stored as part of the user’s message history. This is not mandatory—the user must opt in to allow permission to upload any images they explicitly select.
4.3 Information You Give to UsPersonal Information
For customers who are individuals, we may collect information such as first and last name, credit card number, email address, postal address, and telephone number when you interact with Stratihost. Examples include:
– Making an online request for, or purchasing, our services.
– Corresponding or communicating with us by phone, email, or otherwise.
– Registering or creating an account on the Sites.
– Participating in online surveys.
– Using our mobile apps.
– Signing up for information, email, and/or SMS news and alerts.
– Using social media to interact with us or share from our Sites.
Business Contact Information
Stratihost may collect and use personal information about individual contacts at client organizations and others who access our public websites, knowledge bases, or ticket systems, or provide personal information via other means. Examples include first/last name, company name, title, responsibilities, work email address, work mailing address, telephone numbers, device identifiers, and additional information provided by such individuals. We use such information to provide products and services, support, conduct data analytics, and manage related business activities.
4.4 Customer Proprietary Network Information (CPNI)
CPNI may include information regarding quantity, destination, technical configuration, location, amount of use, and related billing data of telecommunications or interconnected/non-interconnected VoIP services. This may include phone numbers you call or message (or that contact you) through our products and services, as well as the date, time, and duration of calls. We use this data for billing and to ensure service quality.
Stratihost provides products and services that act primarily as a conduit for data transmitted by third parties and subscribers. Except for subscriber data provided by a client, we collect only essential CPNI and billing information needed to provide and invoice for subscribed services. For CPNI data we collect that is not subject to the control of others, Stratihost will obtain consent for processing as required by law.
4.5 Indirect End User’s CPNI
When Stratihost acts as a data processor for indirect end-user personal information (i.e., our clients’ end users), our clients act as the data controller of that personal information. We process and protect such data only according to the controller’s instructions.
4.6 Direct End User’s CPNI
We may collect and process personal information belonging to our direct end users (e.g., our clients, vendors, or partners) for purposes of providing products and services, support, conducting data analytics, and managing product performance.
4.7 Messaging, Voicemail, Video, and Media Files
Our products and services may facilitate recording and storage of audio and video (e.g., voicemail, call and conference recording). Users may elect to store or record personal information within these features at their discretion.
4.8 Anonymized, Non-Identifying Voice and Traffic Data
Stratihost may use anonymized, non-identifying data (e.g., usage data) collected from our products and services. This anonymized data may help enhance voice activation, traffic analysis, and recognition algorithms. Such processing is performed under applicable terms and supports our legitimate interests in maintaining and enhancing products and services.
4.9 Combined Information
Information you provide to Stratihost may be combined with information we collect automatically, as well as with demographic and other data from other sources, in order to communicate with you more effectively and enhance your overall customer experience.
4.10 Other Sources
We may receive your personal information from third parties (including data brokers or credit reference agencies), but only where we have verified that the third party has your consent or is otherwise legally permitted or required to disclose your personal information to us. We may use this information to market our products and services to you or to develop and improve our products and services.
5. Do Not Track (DNT)
Do Not Track is a privacy preference that users can set in some web browsers. At present, there is no standard for how sites should respond to DNT signals. Therefore, our Sites do not recognize or respond to DNT signals.
6. Information Use
We may use information about you for purposes described in this Policy or as we disclose to you on our Sites. For example, we may use your information to:
– Send you updates on the latest news about our products and services, including information about new offers that may interest you.
– Process and manage your purchases and use of our products and services, including accounts and program participation.
– Provide technical support and respond to inquiries, prevent fraud or potentially illegal activities, and enforce our agreements.
– Communicate with you about orders or purchases, services, accounts, or product recalls affecting you, and respond to your requests for information.
– Conduct analytics to learn more about our customers so we can develop better products and services.
We may also analyze and manage our businesses using aggregate data collected both online and offline. Such data may be used to enhance communications and to support functions including internal processes, marketing, authentication, customer experience, fraud prevention, and legal compliance.
We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Opt-Out
If you provide your email or postal address, we may ask whether we can send you updates on Stratihost news. If you do not want us to contact you, choose to “opt-out” when submitting any form on our website or email us at [email protected], and we will respect your wishes.
If you opt out of promotional communications, we may still send non-promotional messages about your account or our business relations.
8. Sharing Your Personal Information
8.1 With Third Parties
Personal information collected may be used in accordance with this Policy and shared with trusted third parties and business partners, as described below:
– Service Providers: We may share your personal information with companies that provide support services such as credit card or check transaction processing, web hosting, data analysis, message delivery, marketing, warehousing, product fulfillment, shipping, or customer service.
– Legal or Safety Reasons: We may disclose information when required by law, legal process, or lawful requests by public authorities (including to meet national security or law enforcement requirements). We may also disclose information if we believe the services are being used unlawfully or in a way that violates our agreements or poses a threat to health or safety.
– Transactions: If Stratihost enters a merger, acquisition, or sale of all or a portion of its assets or business, personal information may be transferred as part of or in connection with that transaction.
8.2 Choices About How We Use and Disclose Your Information
We strive to provide you control over your personal information:
– Cookies: You can set your browser to refuse all or some cookies or alert you when cookies are sent. If you disable or refuse cookies, some parts of our Sites may be inaccessible or not function properly.
– Third-Party Advertising: We will never sell your data to a 3rd party for any purpose.
– Promotional Offers: You can opt out when submitting information or email us at [email protected]. If you receive a promotional email, you can request removal from future distributions.
– Targeted Advertising: We do not control third parties’ collection or use of your information to serve interest-based advertising. These third parties may provide options to opt out of such data collection themselves.
9. Security of Your Information
We implement reasonable security measures to protect your information. It is important that you maintain the security of your account, and notify us immediately of any unauthorized use. While we strive to use commercially acceptable means to protect personal information, we cannot guarantee absolute security.
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10. Protecting Personal Information
To safeguard personal information, we employ reasonable administrative, technical, and physical measures proportionate to the sensitivity of the data. No data transfer will occur without adequate controls in place. We also require our agents to implement protections consistent with this Policy.
11. Transfer of Data
Your information may be transferred to and maintained on computers or servers located outside your jurisdiction where data protection laws may differ. If you reside outside the United States and provide personal information, you agree to the transfer and processing of your information in the United States and other jurisdictions in accordance with this Policy.
12. Retention of Data
We retain personal information for as long as necessary and legally permitted for the purposes for which it was collected, to provide you with products and services, to enforce our legal agreements and policies, and to conduct our legitimate business interests or as otherwise required by law.
13. Cookies
Our websites may use cookies to collect certain kinds of personal information. We may use them for website functionality, to remember your preferences, and for analytics or advertising. Refer to your browser’s “Help” menu to learn how to disable cookies. However, disabling cookies may limit the functionality of our Sites.
14. Vendors, Suppliers, and Subcontractors
Stratihost may collect personal information about individuals who are employed by our suppliers and vendors. Such business contact and payment information is used solely to administer present and future business arrangements.
15. Social Media
We may maintain a presence on social media platforms. When you interact with us via social media, we may receive information such as your user ID, profile picture, and posts, which is determined by your social media privacy settings. We may use this information for the purposes outlined in this Policy. Your interactions on social media are governed by the privacy policies of those platforms.
16. Updates or Changes to Your Information
You may update or change your personal, shipping, or billing information by emailing us at [email protected].
17. Children’s Privacy
We do not knowingly solicit or collect personally identifiable information online from children under the age of 18 without verifiable parental consent. If we learn that a child under 18 has submitted personal information without consent, we will take steps to delete such information. If you become aware of personal information we have collected from a child under 18, please contact us at [email protected].
18. Health Insurance Portability and Accountability Act (HIPAA)
Unless otherwise stated, our products and services are not designed to comply with HIPAA requirements. You agree not to use our products and services to handle Protected Health Information (PHI) as defined under HIPAA unless we have expressly stated otherwise. It is your responsibility to ensure our products and services meet the necessary security and privacy protections for your use case. By using our services, you agree to indemnify Stratihost from claims arising out of your violation of HIPAA provisions, if any.
19. EU/UK and California Privacy Rights
European Union/United Kingdom (GDPR) and California (CCPA) residents have certain rights regarding personal data, including the right to access, correct, or delete data. If you are a resident of one of these jurisdictions and wish to exercise any privacy rights, please contact us at [email protected].
If you are a California resident, the “Shine the Light” law allows you to request information once per year about personal information we may have shared with third parties for direct marketing. If applicable, we will provide the categories of information shared and the names/addresses of those businesses. Please submit such requests to [email protected].
20. International Cross-Border Personal Information Transfers
Stratihost is a U.S.-based company. We may transfer and access personal information from around the world for the purposes described in this Policy. Such countries may have laws that differ from those in your jurisdiction. Whenever we share personal information originating in certain regions (e.g., the EEA), we do so in compliance with all applicable legal frameworks for cross-border data transfers.
21. Company Commitment to Privacy
We may update this Policy at any time without notice. Your continued use of our products and services constitutes acceptance of any changes. We encourage you to review this Policy periodically.
22. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
Stratihost
PO Box 3736
Pflugerville, TX 78691
Email: [email protected]
Effective Date: 4/1/2025
This Privacy Policy applies solely to the extent required by applicable law and does not create any contractual or legal rights on behalf of any party.